Clear, fair, and support-driven resolution policy
We want every purchase experience with Foton Power to feel secure. This policy outlines how order cancellations, returns, and refunds are handled so customers know exactly what to expect.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible as it enters the courier processing stage.
Return Request Approval
For returns or refund-related concerns, customers must first contact our support team. Return requests are reviewed based on product condition and policy eligibility.
Product Condition
Returned products must be unused, undamaged, and in their original packaging with all accessories, manuals, and included components wherever applicable.
Inspection & Approval
Once the returned product is received, it will be inspected by our team. Refunds or approvals are processed only after successful verification of the returned item.
Refund Timeline
Approved refunds are generally processed within 7 working days. The refunded amount is credited back to the original payment method used at the time of purchase.
Final Decision
Foton Power reserves the right to approve or reject cancellation, return, or refund requests depending on product condition, policy compliance, and order status.
To speed up support, customers should contact us with their order details, issue summary, and any relevant proof such as images or videos when requesting a return or refund review.